PCASE

PCASE Customer Feedback Form

You have recently received PCASE support. Your satisfaction is important to us. In order to enhance our services and products we would like your feedback on how we performed in meeting your needs and expectations.


Your Organization: *
Email Address: *

If service provided is related to a project please specify the project title and phase (if applicable):



Rate Our Services (overall):

Courtesy of Our Staff

Was the PCASE staff polite and responsive to your needs and concerns?

Timeliness of Our Response

Were phone calls or written correspondence returned promptly?

Technical Accuracy

Was the service or product provided technically accurate?

Value Added

Did service or product provided add value to your project or job?

Overall Quality

Was the service or product rendered thorough, professional and responsive to your needs?


Rate Our Product (overall):

PCASE Software rating

How would you rate the PCASE software?

PCASE website rating

How would you rate the PCASE website?

PCASE User Manual rating

How would you rate the PCASE User Manual?


General use information:

PCASE Software

How often do you use the PCASE software?

PCASE website

How often do you visit the PCASE website?

PCASE User Manual

How often do you refer to the PCASE User Manual?


How can we perform better?


What services or products may be provided in the future that are not currently being provided?


Do you have any other comments or recommendations for improvement of services or products?


Thank you for your valuable time and input!